1go FAQ — All Your Questions Answered in One Place

KYC (Know Your Customer) verification confirms your identity. It keeps your account secure and helps prevent fraud. KYC is typically required before you can make a withdrawal. Submitting a copy of your national ID or passport usually completes verification within 24 hours.

Use the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Verify your identity with the OTP and set a new password. The entire process typically takes under 3 minutes.

Certain details such as your name and date of birth cannot be changed directly for security reasons. To update these, please contact our support team and provide your KYC documents. Support assistance is also required to update your mobile number or email address.

1go supports deposits via Mobile Banking, bank transfer, e-wallets, and other methods. To view all available options, Deposit Page Visit.

The minimum deposit amount varies by payment method. Check the deposit page for the exact figure. New members may need to meet a specific minimum to qualify for a bonus.

Most deposits are credited within a few minutes. If yours hasn't shown up after 15 minutes, try refreshing the page and logging out, then back in. If the issue persists, contact the support team with a screenshot of your payment. Issues are typically resolved within 2 hours.

1go generally does not charge fees on deposits. However, your payment provider may apply their own charges. Check the deposit page for full details.

Withdrawal requests are typically processed within 24–72 hours. VIP members receive priority processing and faster turnaround. KYC verification is mandatory for your first withdrawal.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, incorrect account details, or an attempt to transfer funds to a third-party account. Contact our support team to find out the specific reason.

Withdrawal limits vary depending on your account type and VIP level. VIP members enjoy significantly higher limits. Check your account settings or contact our support team for your exact limit.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw it. For example, a 5x wagering requirement on a BDT 100 bonus means you need to place BDT 500 in bets before withdrawing. Check the terms of each bonus for full details.

No, the welcome bonus is available on your first deposit only. Reload bonuses and other promotional offers are available for subsequent deposits. For currently active offers, Promotions Page here.

Yes, most bonuses have an expiry date. If the wagering requirements are not met within that period, the bonus will be forfeited. The expiry date for each bonus is stated in its terms and conditions.

Live betting means placing bets on a match while it's in progress. Odds change in real time, and you can add new bets or cash out existing ones at any moment. Live betting is available across multiple sports including cricket, football, and tennis.

If a match is cancelled or abandoned, the stake for that bet is generally refunded. However, this depends on the betting rules. For more details, Terms and Conditions here.

1go uses decimal odds. For example, odds of 2.50 mean that a BDT 100 bet returns BDT 250 if you win (your BDT 100 stake plus BDT 150 in profit). The higher the odds, the lower the probability of winning but the greater the potential reward.

RTP (Return to Player) is the percentage of total bets a game pays back to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, BDT 96 is returned on average. Keep in mind this is a long-term average — results in the short term can vary significantly.

Yes, 1go's Live Casino lets you play in real time with professionally trained dealers. A wide range of games is available including baccarat, roulette, and blackjack. You can also chat directly with the dealer via Live Chat.

No, all games on 1go are online-based and require a stable internet connection to play. That said, they run smoothly on mobile data as well — the games are optimized to work even on lower bandwidth.

No, 1go does not sell or share your personal information with any third parties. Your data is only used to the extent required by law or to process payments. To learn more, Privacy Policy here.

If you suspect unauthorized access to your account, contact support via Live Chat immediately. They will temporarily lock the account and conduct a security review. Afterwards, set up a new password and enable 2FA.

1go offers deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools are designed to help you maintain healthy gaming habits. To learn more, Responsible Gaming View page.