Data Protection

1go Privacy Policy — Our commitment to protecting your information

1go believes your privacy is a fundamental right. This page clearly explains how we collect, use, and protect your personal data — with full transparency.

Last Updated: January 1, 2026

Our Details Core Security Principles

How 1go protects your privacy

SSL 256-bit Encryption

All your data is protected with SSL 256-bit encryption. Every transaction is handled with bank-grade security.

Not Sold to Third Parties

1go never sells your personal data to third parties. Your information is used solely to provide you with our services.

Your Control

You can view, correct, or request deletion of your data at any time. Control stays in your hands.

Secure Data Storage

Your data is stored on secure servers. Regular security audits are conducted and strict measures are in place to prevent unauthorised access.

Transparent Cookie Policy

The purpose of each cookie is clearly stated. You also have the option to disable non-essential cookies.

GDPR-Compliant Policy

1go follows international data protection standards. Your privacy is protected to internationally recognised benchmarks.

1What Data We Collect

Various types of data are collected during the account creation and service process at 1go. This information is used solely to provide you with a better experience — for no other purpose.

Personal Identity Information

  • Name, date of birth, and nationality.
  • Email address and mobile number.
  • Residential address and postal code.
  • National ID or passport number (for KYC verification).

Financial Information

  • Payment method details (bank account or mobile banking).
  • Deposit and withdrawal history.
  • Transaction amount and date.

Technical Information

  • IP address and device type.
  • Browser and operating system.
  • Platform usage time and location data.
  • Cookies and log files.
Purpose

This data is collected solely for account management, service improvement, and meeting legal obligations.

2How We Use Your Data

1go uses your data for specific purposes only. Each of those purposes is clearly outlined below.

Type of Information Purpose of Use Legal Basis
Identity Information Account Verification & KYC Process Legal Obligations
Contact Information Sending Support & Important Notifications Contractual Requirements
Financial Information Payment Processing & Fraud Prevention Legal Obligations
Technical Information Security & Service Improvement Legitimate Interest
Gaming History Responsible Gaming Monitoring Contractual Requirements
Our Commitment

1go never shares your data with third parties for marketing purposes without your consent.

3When Information Is Shared

1go may share your data in limited and specific circumstances, which are detailed below.

Service Provider Partners

1go works with trusted service providers for payment processing, KYC verification, and technical support. These partners receive information solely to deliver specific services and may not use it for any other purpose.

Legal Obligations

Disclosure of data may be required under court orders, regulatory authority directives, or anti-money laundering laws. In such cases, 1go will comply with the applicable legal requirements.

What We Never Do

1go does not sell or rent your data to advertisers, data brokers, or any third parties.

4How We Keep Your Data Secure

1go follows industry-best security practices to protect your data — ensuring security at every level, from technology to operational procedures.

  • SSL 256-bit TLS encryption — on all data transmissions.
  • Regular security audits and penetration testing.
  • Two-factor authentication (2FA) is available on all accounts.
  • Automated system for detecting unusual activity.
  • Restricted staff access — only authorized personnel can view your information.
  • Data is stored in secure data centers with regular backups.
In the Event of a Security Breach

In the event of a data breach, 1go will notify affected members within the legally required timeframe and take all necessary steps.

5Cookies & Tracking Technologies

1go's website uses cookies to improve the user experience. Cookies are small text files stored in your browser.

Cookie Types

  • Essential Cookies: Essential for login sessions and security.
  • Functional Cookies: Remembers your preferences and settings.
  • Analytics Cookies: Collects data to understand website usage.
  • Marketing Cookies: Used to display relevant advertisements.

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain 1go features.

6Your Data Rights

1go believes you should have full control over your personal data. Your rights are detailed below.

Right to Access Your Information

1go may request details about the information we hold on you. Contact support and you will be notified within 30 days.

Right to Correct Your Information

If your data is inaccurate or incomplete, you can request a correction. Our support team will update it as promptly as possible.

Right to Delete Your Information

In certain circumstances, you may request that your information be deleted. However, some data may be retained for a specified period due to legal obligations.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7Child Protection Policy

1go does not provide services to anyone under 18. We do not knowingly collect data from minors.

If a minor registers on 1go by mistake and is identified, the account will be closed immediately and the associated data securely deleted. If you believe your child is using 1go, please contact our support team.

For Parents

Use parental control software to protect your child online and stay informed about their internet activity.

8Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, contact the 1go support team. We are always ready to help.

  • Reach us 24/7 via live chat.
  • Send us a detailed message at: [email protected]
  • Privacy-related complaints are generally resolved within 7 business days.
  • Detailed responses to complex matters are provided within 30 days.
Policy Review

1go regularly reviews and updates this privacy policy. For significant changes, notice will be sent via email or posted on the platform.

About Privacy Frequently Asked Questions

Everything you want to know about protecting your data

1go does not store complete payment details directly. All payment processing is handled through certified payment gateways, sensitive data is encrypted, and only essential transaction records are retained.

All data is retained while your account is active. After closure, certain data — particularly financial records — must typically be kept for up to 5 years due to legal obligations, after which it is securely deleted.

With your consent, promotional emails and offers may be sent to you. You can unsubscribe at any time, or contact support to opt out of marketing communications.

Most personal data is deleted after account closure. However, financial transaction records must be retained for a set period due to legal obligations. Contact support for full details on data deletion timelines.

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Your privacy is our highest priority. Enjoy your gaming with complete peace of mind.

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