1go Terms & Conditions — Complete Guide to Using the Platform

1 General Terms & Applicability

These terms and conditions apply to the use of the 1go website (https://1go.bz) and all related services. By registering, logging in, or using any service on 1go, you agree to be bound by these terms.

These terms and conditions have been prepared in English for the convenience of players in Bangladesh. In the event of any legal dispute, the original English version shall prevail.

2 Account Registration & Eligibility

Registration Eligibility

• You must be at least 18 years of age.
• You must be a legal resident of Bangladesh.
• Each person may only create one account.
• Registration is not permitted if you are on 1go's banned list.
• All information provided during account registration must be truthful and accurate.

Account Verification

1go reserves the right to carry out identity verification (KYC) at any time. You may be asked to provide a national ID card, passport, or other government-issued document. 1go may withhold withdrawals until verification is successfully completed.

Password & Security

It is your responsibility to keep your account password confidential. Do not share it with anyone. If you suspect unauthorized access to your account, contact the 1go support team immediately.

3 Deposit & Withdrawal Policy

Deposit Policy

All deposits to 1go must be made using a payment method registered in your own name. Whether you use mobile banking, bank transfer, e-wallet, or crypto, only send funds from your own account.

• Minimum deposit amounts are determined by the chosen payment method.
• Deposits via third parties are strictly prohibited.
• Once a deposit is confirmed, your balance will be credited instantly or within a short period of time.
• If a deposit is delayed due to a technical issue, please contact the support team.

Withdrawal Policy

Account verification must be completed before withdrawals can be processed. Applicable wagering requirements are reviewed at the time of withdrawal. VIP members receive priority withdrawal processing.

4 Bonus & Promotion Terms

1go offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which you should read carefully before claiming.

Wagering Requirements

To withdraw bonus funds, you must meet a wagering requirement. For example, a 30x wagering requirement means you need to place bets totaling 30 times the bonus amount.

• Bonuses have a set expiry period — any unused bonus will be cancelled once it expires.
• The welcome bonus is available to each member once only.
• If you are found attempting to claim bonuses through multiple accounts, all bonuses will be cancelled.
• Some games do not contribute, or contribute less, toward wagering requirements — see the promotions page for full details.
• When a bonus is active, certain maximum bet limits may apply.

5 Gaming Rules & Fair Play

All games on 1go use certified Random Number Generator (RNG) technology, ensuring every outcome is completely random and unbiased. Results cannot be predetermined or manipulated in any way.

Prohibited Activities

• Placing bets using bots, automated software, or artificial intelligence.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Cheating other players or engaging in any unlawful activity.
• Money laundering or any other illegal financial activity.
• Creating multiple accounts to claim bonuses.

If these rules are violated, 1go reserves the right to suspend or permanently close your account without notice and to forfeit any winnings.

6 Account Closure & Suspension

1go may temporarily or permanently close an account in the following circumstances:

• If clear evidence of a terms violation is found.
• If registration is completed using a false identity or fraudulent documents.
• In cases where illegal activity or fraud is suspected.
• Failure to cooperate with KYC verification.
• Where required to comply with a court order or regulatory authority directive.

You may request to close your account at any time through our support team. Contact support as well for self-exclusion or cooling-off period requests.

7 Privacy & Personal Data

1go takes the protection of your personal data seriously. Our full privacy policy is published separately and forms an integral part of these terms and conditions.

• Your information is never sold to third parties.
• Payment information is protected with SSL encryption.
• Disclosure of information to relevant regulatory authorities may be required.
• Cookies and tracking technologies are used to improve our services.

For more details about your information Privacy Policy View page.

8 Responsible Gaming

1go believes gaming is entertainment, not addiction. We want every member to enjoy games in a healthy and fun way, which is why we provide a range of responsible gaming tools.

• Set daily, weekly, or monthly deposit limits.
• Set a loss limit to prevent excessive losses.
• Set a session time limit to manage how long you play.
• Cooling-Off Period: temporarily suspend your account for a set period of time.
• Self-exclusion: Request a long-term account closure.

9 Terms & Conditions — Changes and Updates

1go reserves the right to update these terms and conditions at any time. Where changes are significant, notice will be given via your registered email or on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

If you have any questions about these terms, please contact our support team. We are always committed to transparency and fairness.